Can't Download Software Because Of A Network Problem Mac Printer

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Sometimes you may come across the problem of being unable to print on Mac, due to printer becoming offline or printer not responding to print commands. You will find below the steps to fix Printer is offline error on Mac.

Printer is Offline Error On Mac

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I have always used a Mac with a wireless HP printer. Suddenly, I cannot get the printer connected to my laptop. I spent 3 hours on the phone with HP yesterday and all options were tried. They said the next thing to do is contact Xfinity. Any suggestions would be great-have no idea why this just ha. Epson has made my XP-430 printer a brick. After a firmware update yesterday (3-27-2018), the printer will 'not recognize' the non-Epson ink cartridges.

The reason for Printer is offline error on Mac could be due to various reasons, ranging from the simple case of printer going into sleep mode to incorrect printer settings and problems with USB ports or the WiFi network.

Jun 27, 2016 and then you can add it back in by pressing the adjacent plus button. (Check out Apple’s documentation on doing so if necessary, as the steps to re-add the printer may vary based on its type, driver model, and the way it is connected to your Mac or network.) 3. Reset Your Mac’s Printing System. If you have multiple Macs in your home. The usual cause is a simple one; your Mac isn’t connected to your local network and the Recovery process is trying to access Apple’s servers to download the software needed for installation. Instead of telling you your Wi-Fi or Ethernet network isn’t working, the installer displays the above message.

In most cases, the problem can be fixed by using the option to Reset Printing system as available on Mac.

After the Printing system is Reset, you will have to Add back the printer to Mac.

1. Make Sure the Printer is Ready to Print

The first step would be to rule out the possibility of Printer being switched OFF or being in Sleep Mode. Also, make sure there are no errors or blinking lights and there is enough paper available in the input tray.

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If the Printer is OFF or in Sleep Mode, press the Power button to turn ON the printer or wake it up.

2. Restart Printer

If the Printing problem is due to a minor software glitch or connectivity error, it can be often fixed by Restarting the Printer.

Restart printer and wait until it is ready to print.

After the printer restarts, try to print something. If you still see “Printer is offline” error, move to the next method.

3. Reset Printing System

A Printer System Reset will remove the Printer from Mac, allowing you to make a fresh start by Adding the Printer back to your device.

1. Click on the Apple Menu icon and click on System Preferences.

2. On System Preferences screen, click on Printer and Scanners.

3. On the next screen, right-click on the offline Printer and click on Reset Printing System option in the contextual menu.

4. On the pop-up, click on Reset to confirm.

Note: You may be prompted to enter your Admin User ID and Password.

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After the Printing System Resets, Add the Printer back and try to print something.

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Epson Connect Printer Setup for Mac


Follow the steps below to enable Epson Connect for your Epson printer on a Mac.

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Important: Your product needs to be set up with a network connection before it can be set up with Epson Connect. If you need to set up the connection, see the Start Here sheet for your product for instructions. To see the sheet, go to the Epson support main page, select your product, Manuals and Warranty, then Start Here.

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  1. Download and run the Epson Connect Printer Setup Utility.

  2. Click Continue.

  3. Agree to the Software License Agreement by clicking Continue, and then Agree.


  4. Click Install, and then click Close.


  5. Select your product, and then click Next.
    Note: If the window doesn't automatically appear, open a Finder window and select Application > Epson Software, and then double-click Epson Connect Printer Setup.


  6. Select Printer Registration, and then click Next.


  7. When you see the Register a printer to Epson Connect message, click OK.

  8. Scroll down, click the I accept the Terms and Conditions check box, and then click Next.


  9. Do one of the following:
    • If you're creating a new account, fill out the Create An Epson Connect Account form, then click Finish.
    • If you're registering a new product with an existing account, click I already have an account, fill out the Add a new printer form, and then click Add.
  10. Click Close.

  11. See our Activate Scan To Cloud and Remote Print instructions to activate the Scan to Cloud and Remote Print services.